What we collectSo that we can process your order and manage your account with us we need to collect some details from you. This information includes:
- Shipping and Billing Name
- Shipping and Billing Address
- Contact information including email address and phone number
- Information about the products you have ordered
- Profile information you provide when creating an account including username and password
- IP address used to connect to our site
- Marketing preferences
Why we need your information and how we use itWe rely on several legal bases to collect, use, and share your information, these include:
Where it is necessary to complete the contract we have entered into or are about to enter into with you.
Where it is necessary for our legitimate interests (or those of the third parties we work with) and your interests and fundamental rights do not supersede those interests.
Where it is necessary to comply with a legal or regulatory requirement.
Third PartiesVendors When you place an order with us, we share your details with the relevant vendor on our marketplace so that they can process this order and deliver it to you.
Cloud storage providers We use cloud computing and storage platforms that securely store all of our company data, including the customer details.
Payment providers To enable payments to be made on our site, we facilitate the secure sharing of your financial data with payment providers so that this can be processed.
Customer service communication platforms When you make contact our customer service team, we share your details with our customer service platform provider.
Delivery companies So that your order can be delivered to you, your details will be shared with delivery companies.
Mailing Lists We collect some personal information as part of the registration process for our email newsletters. We use the information to send you relevant information about products and news. We may also contact you if we need to obtain or provide additional information. We never share email lists with other organisations and businesses.
We use a third-party provider, MailChimp, to deliver our email newsletter. As part of this service we gather statistics about email opening and click rates using industry standard technologies which helps us monitor and improve our newsletter. For more information, please see MailChimp’s privacy notice.
You can unsubscribe from these newsletters at any time by clicking the unsubscribe link at the bottom of any of them.
Integration of the Trusted Shops Trustbadge Following an order, the Trusted Shops Trustbadge is incorporated into this web page in order to display our eventually collected reviews.
In balancing the various interests, this serves to safeguard our legitimate prevailing interests in an optimised marketing of our offer. The Trustbadge and the services advertised are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Köln.
Whenever a Trustbadge is called up, the web server automatically stores a so-called server log file which contains, for example, your IP address, the date and time of retrieval, the data volume transferred and the requesting provider (access data), and documents the retrieval. This access data will not be evaluated and will be automatically overwritten seven days after your visit to the page.
Other personal information will only be transferred to Trusted Shops if you decide, after completing an order, to use Trusted Shops products or have already registered for their use. In this case, the contractual agreement between you and Trusted Shops applies.
Your RightsIf you live in certain territories, including the EU, you have several rights in relation to what we do with your personal information. These include:
You may have the right to access the personal information the we hold about you.
You may have the right to change, restrict or delete the personal information we hold about you. This may not occur in exceptional circumstances (for example when we are required to store it for legal reasons).
You may have the right to object to us processing some of your information based on our legitimate interests and also receiving marketing messages from us after providing your express consent to receive them.
If you reside in the EU and wish to raise a concern about how we use your personal information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.